Right of withdrawal of digital goods
Right of withdrawal
(A consumer is any natural person who enters into a legal transaction for purposes that are not predominantly commercial or for their own account.)
Right of withdrawal
You have the right to revoke this contract 14 days from the date of conclusion of the contract, but not before reception of the goods and the cancellation policy in text form by e-mail.
To exercise your right of withdrawal, you must send us:
Shop Win & Office Keys
Name: Karen Andrea Quintanilla Villarroel
Email: [email protected]
Phone: +49 15223433654
Vat ID: DE325328587
Address: Fafnerstraße 32, 13089 Berlin, Germany
with a clear statement (for example, a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached sample revocation form for this, but it is not required.
To comply with the cancellation period, it is sufficient that you send the communication regarding the exercise of the cancellation right before the end of the cancellation period.
Consequences of revocation
If you revoke this contract, we will pay you all payments we have received from you, including shipping costs (except for additional costs resulting from the fact that you have chosen a type of shipping other than the cheapest standard shipping that we offer). has), immediately and at the latest within fourteen days following the day on which we receive notification of your cancellation of this contract. For this reimbursement, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will commissions be charged for this return.
Expiration reasons
The right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical medium if the entrepreneur has started to execute the contract after the consumer
- Has given his express consent for the entrepreneur to start executing the contract before the end of the reflection period and
- Has confirmed his knowledge that he loses his right of withdrawal through his consent at the beginning of the execution of the contract.
Sample withdrawal form
(If you wish to revoke the contract, please complete this form and return it.)
To:
Shop Win & Office Keys
Name: Karen Andrea Quintanilla Villarroel
Email: [email protected]
Phone: +49 15223433654
Vat ID: DE325328587
Address: Fafnerstraße 32, 13089 Berlin, Germany
- I/we (*) hereby revoke/revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of the consumer or consumers (only if the notification is made on paper)
- Date
(*) Cross out what does not apply.
Return Policy
Regardless of the statutory right of withdrawal (see above), we provide consumers with a 30-day voluntary money-back guarantee. The term is 30 days from the date of sale.
To make use of the 30-day money-back guarantee, you must inform Shop Win & Office Keys your decision to terminate this Agreement by a clear statement in writing (eg, letter, email). After the statutory 14-day cancellation period, we require a statement of reasons for claiming the money-back guarantee. The deadline is met if we receive the revocation in writing before the 30 days have expired.
Your payment will be refunded in accordance with the right of withdrawal. The refund will be processed using the same payment method that was used for the original purchase. The refund transaction will be completed within 5 business days.
Entrepreneurs are excluded from the 30 day money back guarantee.
The legal right of withdrawal is not restricted by the voluntary extension to 30 days